Privacy Policy

Your Privacy is Our Priority

Learn how Blaze Flare Quorion Hotel protects and handles your personal information

Last Updated: January 1, 2024

This Privacy Policy is effective as of the date above and applies to all services provided by Blaze Flare Quorion Hotel.

Introduction

Welcome to Blaze Flare Quorion Hotel. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

By using our services or visiting our premises, you consent to the practices described in this Privacy Policy. We comply with all applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

Personal Information
  • Name, address, phone number, and email address
  • Payment and billing information
  • Government-issued identification (for registration purposes)
  • Reservation and stay history
  • Preferences and special requests
  • Emergency contact information
Automatically Collected Information
  • IP address and device information
  • Website usage data and cookies
  • Security camera footage (in public areas only)
  • Wi-Fi usage logs
Third-Party Information
  • Information from travel agents or booking platforms
  • Corporate account details for business travelers
  • Credit check information when applicable

How We Use Your Information

Service Delivery
  • Process reservations and check-ins
  • Provide hotel services and amenities
  • Handle billing and payment processing
  • Manage loyalty program benefits
Communication & Marketing
  • Send booking confirmations and updates
  • Provide customer service support
  • Send promotional offers (with consent)
  • Conduct guest satisfaction surveys
Legal & Security
  • Comply with legal requirements
  • Ensure guest and property security
  • Prevent fraud and unauthorized access
  • Resolve disputes and complaints
Business Operations
  • Improve our services and facilities
  • Analyze usage patterns and trends
  • Train staff and maintain quality standards
  • Conduct business planning and forecasting

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

  • Payment processors and financial institutions
  • Cleaning and maintenance services
  • IT support and security services
  • Marketing and communication platforms
Legal Requirements

We may disclose your information when required by law or to:

  • Comply with court orders or legal processes
  • Cooperate with law enforcement investigations
  • Protect our rights, property, or safety
  • Respond to emergency situations
Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner with proper notice.

Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards
  • SSL encryption for data transmission
  • Secure databases with access controls
  • Regular security audits and updates
  • Firewall and intrusion detection systems
Physical & Administrative
  • Restricted access to sensitive areas
  • Staff training on privacy protection
  • Confidentiality agreements with employees
  • Secure disposal of physical documents
Important: While we strive to protect your information, no method of transmission over the internet is 100% secure. Please help us by keeping your account information confidential.

Your Privacy Rights

Under Canadian privacy law, you have the following rights regarding your personal information:

Access & Correction
  • Request access to your personal information
  • Request correction of inaccurate information
  • Update your preferences and contact details
Control & Consent
  • Withdraw consent for marketing communications
  • Request deletion of certain information
  • Opt-out of data processing (where applicable)
Note: Some information may be retained for legal, security, or business continuity purposes even after your request for deletion.

Cookies and Online Tracking

Our website uses cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use
  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand website usage
  • Marketing Cookies: Enable personalized advertising
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

  • Guest Records: 7 years after checkout (for tax and legal compliance)
  • Payment Information: As required by financial regulations
  • Marketing Data: Until you unsubscribe or withdraw consent
  • Security Footage: 30-90 days unless involved in an incident
  • Website Analytics: Up to 24 months

After the retention period, information is securely deleted or anonymized.

Children's Privacy

We are committed to protecting the privacy of children. Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without parental consent.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.

International Data Transfers

Your personal information is primarily stored and processed in Canada. However, some of our service providers may be located outside Canada. When we transfer information internationally, we ensure:

  • Adequate privacy protection through contractual agreements
  • Compliance with Canadian privacy requirements
  • Secure transmission and storage methods
  • Limited access on a need-to-know basis

Privacy Questions and Contacts

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Privacy Officer

1200 University Avenue
Toronto, ON M5G 1V7, Canada
+1 (416) 555-0123
privacy@blazeflarequorion.info

Response Time

We will respond to your privacy-related inquiries within 30 days. For urgent matters, please call us directly.

Privacy Commissioner

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe we have not adequately addressed your concerns.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

  • Post the updated policy on our website
  • Update the "Last Updated" date
  • Notify you via email for significant changes
  • Provide a summary of key changes where appropriate

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.